Privacy Policy

At southernxplorer.com/.co.za your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

• Personal Information: When you sign up for our services, book a tour, or contact us, we may collect personal information such as your name, email address, phone number, and payment details.
• Non-Personal Information: We may collect non-personal information about your interaction with our website, including your IP address, browser type, and browsing history.

2. How We Use Your Information

• To Provide Services: We use your personal information to process bookings, communicate with you, and provide customer support.
• To Improve Our Services: Non-personal information helps us understand how users interact with our website, allowing us to improve our services and user experience.
• Marketing: With your consent, we may use your personal information to send you promotional offers, newsletters, and other marketing communications. You can opt-out at any time.

3. Sharing Your Information

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and tour operators.
• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed as 100% secure.

5. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@southernxplorer.co.za.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

7. POPIA Compliance

Lawful Processing: We ensure that personal information is processed lawfully and in accordance with POPIA requirements.

• Consent: We obtain your consent before collecting and processing your personal information.
• Data Minimization: We collect only the information necessary for the purposes specified.
• Accuracy and Retention: We maintain accurate and up-to-date personal information and do not retain it longer than necessary.
• Security Safeguards: We implement appropriate technical and organizational measures to protect personal information.
• Accountability: We are responsible for ensuring compliance with POPIA and maintaining records of our processing activities.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@southernxplorer.co.za.